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Returns Policy

Returns Policy

Please choose very carefully as we only exchange/refund for faulty items.

If in the event you are to receive an incorrect or defective item please contact us immediately at shop@creatures.co.nz

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shop@creatures.co.nz and send your item to: 44a Triton Ave, Mount Maunganui, Tauranga 3116

Shipping

To return your product, you should mail your product to: 

Creatures NZ
C/O Tritan Imports
44a Triton Ave,
Mount Maunganui,
Tauranga 3116